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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Devon Paget

Devon Paget

February 15, 2025

5  out of  5
rating by Devon Paget
"An excellent company! The customer service is outstanding! Very personal. They know who I am when I call. If I forget something, I'll get a phone call reminding me. very helpful."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sean Parkin

February 11, 2025

5  out of  5
rating by Sean Parkin
"Highly recommend Shannon and her team! Gina helped my wife and I get bundled insurance coverage and at an amazing price! Very timely responses and excellent customer service! Thank you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Pam Bosman

February 11, 2025

5  out of  5
rating by Pam Bosman
"Highly recommend State Farm and Shannon and her team, we have used them for years and they are great to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brandi Black

February 5, 2025

5  out of  5
rating by Brandi Black
"Shannon is the best agent. Staff is friendly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jeanna Ridgway

January 31, 2025

5  out of  5
rating by Jeanna Ridgway
"Highly recommend Shannon and her team. I’ve been with State Farm since I started driving & Shannon has always taken great care of us! I will never go anywhere else!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jim Ridgway

Jim Ridgway

January 31, 2025

5  out of  5
rating by Jim Ridgway
"Shannon is amazing at what she does, if you are looking for an agent who truly cares about helping her customers, Shannon is your agent!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Tyler Morris

Tyler Morris

January 30, 2025

5  out of  5
rating by Tyler Morris
"Shannon and her team at the Ellensburg State Farm office are great! Very knowledgeable and friendly"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Eric Lambour

Eric Lambour

January 22, 2025

5  out of  5
rating by Eric Lambour
"I have been with State Farm since I started driving and while living in multiple states. Of all the Agents I have had, Shannon Gilbertson has by far been the best agent. Her dedication to providing outstanding customer service was so apparent when dealing with her. Her knowledge of the ins and outs of insurance is impressive and she truly cares about her client's. Her personality is one that is enjoyable to work with and she makes stressful situations as pleasant to deal with as she can. I would highly recommend Shannon as an agent!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Talea Gilbertson

Talea Gilbertson

January 14, 2025

5  out of  5
rating by Talea Gilbertson
"Great customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"